1. Overview

This Returns and Refunds Policy ("Policy") outlines the terms and conditions for returning dietary supplements purchased from JCLV Enterprises LLC dba Rebel Boom ("Company"). This Policy complies with all applicable federal laws and regulations, including the Federal Trade Commission (FTC) Act, the Consumer Protection Act, the Dietary Supplement Health and Education Act (DSHEA), and regulations set forth by the U.S. Food and Drug Administration (FDA). By purchasing dietary supplements from Rebel Boom, the customer ("Customer") agrees to be bound by this Policy.

2. Definitions

For the purpose of this Policy, the following definitions apply:

• Dietary Supplements: Products intended to supplement the diet containing one or more dietary ingredients (such as vitamins, minerals, herbs, amino acids, or enzymes) that are intended for ingestion in tablet, capsule, powder, softgel, gelcap, or liquid form.
• Refund: The return of money paid for a product.
• Return: The act of sending back a purchased product to the Company.
• Defective Product: A product that is damaged, contaminated, or expired at the time of purchase.
• Non-Defective Product: A product that is not damaged, contaminated, or expired and has not been opened or used.

3. Refund and Return Eligibility

3.1 General Eligibility Requirements:

• The Company will accept returns and issue refunds for dietary supplements under the conditions outlined in this Policy.
• To qualify for a return or refund, the product must be purchased directly from Rebel Boom's official website or an authorized retailer.
• The Customer must provide a valid proof of purchase (such as a receipt, order number, or email confirmation) at the time of the return or refund request.
• The Customer must initiate the return or refund request within 30 days of the original purchase date.

3.2 Eligible Products:

• Products that are unopened, unused, and in their original packaging are eligible for returns and refunds.
• Products that are defective at the time of delivery are eligible for returns and refunds.
• Products that have been damaged during shipping are eligible for returns and refunds, subject to the Company’s verification.

3.3 Ineligible Products:

• Products that have been opened, used, or tampered with by the Customer.
• Products returned without original packaging or proof of purchase.
• Products that are returned after 30 days from the original purchase date, unless the product is defective.
• Products purchased from unauthorized third-party sellers.

4. Return Process

4.1 Requesting a Return:

• To initiate a return, the Customer must contact the Company’s customer service team via returnsandrefunds@rebelboom.com or call the Rebel Boom Health Customer Service toll free number 1-800-961-7992 within 30 days of the purchase date.
• The Customer must provide a description of the issue, proof of purchase, and, if applicable, photographic evidence of damage or defect.

4.2 Return Authorization:

• Upon receiving a return request, the Company will issue a Return Merchandise Authorization (RMA) number if the product is eligible for return.
• The RMA number must be included with the returned product. Returns without an RMA number will not be processed.

4.3 Shipping Costs:

• The Customer is responsible for return shipping costs, except for returns due to defective or damaged products, in which case the Company will provide a prepaid shipping label.

4.4 Return Address:

• All returns must be sent to the following address:
• Fullfill Hub Warehouse
  c/o Rebel Boom Dietary Supplements
  1126 West 700 North
  Suite B
  Lindon, UT 84042 USA

5. Refund Process

5.1 Processing Time:

• Refunds will be processed within 7-14 business days upon receipt and inspection of the returned product. Every request for a refund will be reviewed thoroughly and its outcome will be determined on a case by case basis.

5.2 Refund Method:

• Refunds will be issued in the original form of payment used for the purchase.
• For purchases made with a credit or debit card, refunds will be credited to the same card used for the original transaction.

5.3 Deductions:

• The Company will apply a non negotiable 15% restocking fee of the invoiced purchase price which by definition includes the cost of product only for non-defective returns.
• Shipping and handling fees are non-refundable, except in cases of defective or damaged products.

6. Defective Products

6.1 Definition of Defective Products:

• A product is considered defective if it is damaged, contaminated, or expired at the time of delivery.

6.2 Reporting Defective Products:

• The Customer must report any defective product within 30 days of purchase.
• The Customer must provide proof of the defect, such as photographs or a written description.

6.3 Replacement or Refund for Defective Products:

• If the product is verified as defective, the Customer may choose between a replacement of the same product or a full refund, including original shipping costs.

7. Compliance with Federal Regulations

7.1 Compliance with FTC Guidelines:

• The Company will not engage in any deceptive or unfair advertising practices in accordance with the Federal Trade Commission (FTC) Act. All claims regarding dietary supplements will be substantiated by competent and reliable scientific evidence.

7.2 Compliance with the Consumer Protection Act:

• The Company adheres to the Consumer Protection Act’s standards, ensuring that all products sold are safe, accurately labeled, and compliant with applicable laws.

7.3 Compliance with FDA Regulations:

• All dietary supplements sold by the Company comply with the Dietary Supplement Health and Education Act (DSHEA) and FDA regulations, including proper labeling, ingredient disclosure, and marketing practices.
• The Company will not make any unsubstantiated health claims and will ensure that all products are manufactured in FDA-registered facilities that follow Good Manufacturing Practices (GMP).

7.4 Trade Secret Protection (Federal Law & FDA Regulation):

• Under the Dietary Supplement Health and Education Act (DSHEA) of 1994, supplement manufacturers are not required to disclose exact ingredient amounts in proprietary blends to the public. Instead, they must list all ingredients in the blend and provide the total weight of the blend.
• This allows companies to protect their formulations from competitors, preventing them from easily replicating or reverse-engineering successful products.

7.5 FDA Labeling Regulations:

• The FDA (21 CFR 101.36) requires dietary supplement labels to:
• List all ingredients included in a proprietary blend.
• Disclose the total amount of the blend in milligrams (mg) or grams (g).
• List ingredients in descending order of predominance by weight (but without specifying individual amounts).
• This regulation ensures that consumers know what’s in the product while allowing companies to maintain trade secrets.

7.6 Encouraging Innovation in Supplement Formulations:

• By protecting proprietary formulas, companies are incentivized to invest in research, development, and unique ingredient combinations without the fear of immediate replication.
• This fosters a competitive market where brands can develop specialized blends for different health benefits.

7.7 Regulatory Oversight & Safety Compliance:

• Even though individual ingredient dosages remain undisclosed, companies must still comply with:
• Good Manufacturing Practices (GMPs)
• FDA adverse event reporting requirements
• Restrictions on false or misleading claims
• If a proprietary blend contains unsafe levels of an ingredient, the FDA has authority to take enforcement actions, such as recalls or bans.

7.8 Potential Consumer Concerns:

• Critics argue that proprietary blends reduce transparency, making it difficult for consumers to know if they are getting effective doses of key ingredients.
• Some brands may use "label dressing" (including ingredients at very low, ineffective doses) while promoting their presence in marketing.
• This is why reputable brands often voluntarily disclose full ingredient dosages or provide third-party testing results.

8. Limitations of Liability

8.1 Disclaimer of Warranties:

• The Company makes no representations or warranties, either express or implied, regarding the effectiveness, safety, or suitability of any dietary supplements, except as explicitly stated on the product label or packaging.

8.2 Limitation of Damages:

• In no event shall the Company be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use of any and all raw materials contained in Company’s dietary supplements supplied and produced by Company’s global suppliers and American/US manufacturers, except as required by state, federal and FDA law.

9. Modifications to the Policy

• The Company reserves the right to modify, amend, or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Company's website.

10. Governing Law

• This Policy shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

11. No Guaranteed Sale

• The Company (Rebel Boom) does not offer or engage in a money back guarantee model and or practice. All sales of Rebel Boom Dietary Supplements purchased on Rebel Boom.com, through its licensed Resellers, and or retailer partners is strictly a “no guaranteed sale transaction” with the exception of case by case scenarios that fall within our Refunds and Return Policy stated herein.

12. Contact Information

• For any questions or concerns regarding our Returns and Refunds Policy please contact: returnsandrefunds@rebelboom.com or Submit Your Returns and Refunds Request

Yours truly,

The Rebel Boom Team